/* Process Vision — Support Portal v4.0
   Dark: #0A0326 | Violet: #7E3BED | Lime: #C6FF34
   Font: DM Sans (Google) */
@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;0,9..40,800&display=swap');

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}

/* ── Basis ─────────────────────────────────────────── */
#pvtd-app,#pvtd-app *,.pvtd-login-wrap,.pvtd-login-wrap *,#pvtd-overlay,#pvtd-overlay *{
  font-family:'DM Sans',system-ui,sans-serif;
  -webkit-font-smoothing:antialiased;box-sizing:border-box;
}
#pvtd-app{background:#F4F2FB;color:#0A0326;width:100%;}

/* ══ TOPBAR ════════════════════════════════════════════ */
.pvtd-topbar{
  background:#0A0326;border-bottom:3px solid #C6FF34;
  height:58px;padding:0 24px;
  display:flex;align-items:center;justify-content:space-between;gap:14px;
  position:sticky;top:var(--wp-admin--admin-bar--height,0px);z-index:200;
}
.pvtd-topbar-left{display:flex;align-items:center;gap:12px;min-width:0;overflow:hidden;}
.pvtd-topbar-brand{font-size:12px;font-weight:800;color:#C6FF34;letter-spacing:2px;text-transform:uppercase;white-space:nowrap;}
.pvtd-topbar-sep{width:1px;height:14px;background:rgba(255,255,255,.15);flex-shrink:0;}
.pvtd-topbar-email{font-size:12px;color:rgba(255,255,255,.4);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.pvtd-topbar-right{display:flex;align-items:center;gap:8px;flex-shrink:0;}

.pvtd-stat-pill{
  display:flex;align-items:center;gap:6px;
  padding:5px 12px;border-radius:8px;
  background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);
}
.pvtd-stat-num{font-size:16px;font-weight:800;color:#fff;line-height:1;}
.pvtd-stat-num--lime{color:#C6FF34;}
.pvtd-stat-num--muted{color:rgba(255,255,255,.25);}
.pvtd-stat-label{font-size:9px;font-weight:700;color:rgba(255,255,255,.3);text-transform:uppercase;letter-spacing:.9px;}

.pvtd-btn-new{
  display:inline-flex;align-items:center;gap:6px;
  background:#C6FF34;color:#0A0326;border:none;border-radius:9px;
  padding:8px 16px;font-family:inherit;font-size:13px;font-weight:800;
  cursor:pointer;transition:all .15s;white-space:nowrap;
}
.pvtd-btn-new:hover{background:#b8f020;transform:translateY(-1px);}
.pvtd-btn-new:active{transform:none;}

.pvtd-btn-logout{
  background:transparent;color:rgba(255,255,255,.35);
  border:1px solid rgba(255,255,255,.12);border-radius:8px;
  padding:6px 13px;font-family:inherit;font-size:12px;font-weight:600;
  cursor:pointer;transition:all .15s;white-space:nowrap;
}
.pvtd-btn-logout:hover{color:rgba(255,255,255,.75);border-color:rgba(255,255,255,.3);}

/* ══ LAYOUT ════════════════════════════════════════════ */
.pvtd-main{
  display:flex;
  height:calc(100vh - 58px - var(--wp-admin--admin-bar--height,0px));
  min-height:500px;overflow:hidden;
}

/* ══ TICKET-LISTE ══════════════════════════════════════ */
.pvtd-list-col{
  width:320px;min-width:200px;flex-shrink:0;background:#fff;
  border-right:1px solid #EAE4F5;overflow-y:auto;
  scrollbar-width:thin;scrollbar-color:#DDD5F0 transparent;
}
.pvtd-list-col::-webkit-scrollbar{width:3px;}
.pvtd-list-col::-webkit-scrollbar-thumb{background:#DDD5F0;border-radius:4px;}

.pvtd-list-head{
  padding:12px 16px;border-bottom:1px solid #EEE8FA;
  background:#FDFCFF;position:sticky;top:0;z-index:5;
}
.pvtd-list-head-title{font-size:10px;font-weight:800;color:#A090C0;text-transform:uppercase;letter-spacing:1.2px;}

/* Ticket-Zeile */
.pvtd-ticket-row{
  display:flex;align-items:stretch;border-bottom:1px solid #F6F2FD;
  cursor:pointer;transition:background .1s;
}
.pvtd-ticket-row:last-child{border-bottom:none;}
.pvtd-ticket-row:hover{background:#FAF7FF;}
.pvtd-ticket-row.is-active{background:#EEE5FF;}

.pvtd-row-stripe{width:3px;flex-shrink:0;}
.pvtd-row-stripe--violet{background:#7E3BED;}
.pvtd-row-stripe--lime{background:#65A30D;}
.pvtd-row-stripe--orange{background:#F59E0B;}
.pvtd-row-stripe--grey{background:#CBD5E1;}
.pvtd-ticket-row.is-active .pvtd-row-stripe{background:#7E3BED;}

.pvtd-row-body{flex:1;padding:11px 10px 10px 13px;min-width:0;}
.pvtd-row-header{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-bottom:3px;}

.pvtd-row-nr{font-size:10px;font-weight:700;color:#C0B0D8;}
.pvtd-row-subject{
  font-size:13px;font-weight:600;color:#0A0326;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
  margin-bottom:4px;line-height:1.3;
}
.pvtd-ticket-row.is-active .pvtd-row-subject{color:#6D28D9;}
.pvtd-row-footer{display:flex;align-items:center;gap:8px;}
.pvtd-row-date{font-size:11px;color:#A090C0;font-weight:500;}
.pvtd-row-arrow{display:flex;align-items:center;padding:0 12px 0 0;font-size:16px;color:#D8CCEE;transition:all .1s;}
.pvtd-ticket-row:hover .pvtd-row-arrow,.pvtd-ticket-row.is-active .pvtd-row-arrow{color:#7E3BED;transform:translateX(2px);}

/* Badges */
.pvtd-badge{font-size:10px;font-weight:700;padding:2px 7px;border-radius:5px;white-space:nowrap;flex-shrink:0;}
.pvtd-badge--violet{background:#EDE7FE;color:#6D28D9;}
.pvtd-badge--lime{background:#F0FDF4;color:#15803D;}
.pvtd-badge--orange{background:#FFFBEB;color:#B45309;}
.pvtd-badge--grey{background:#F1F5F9;color:#64748B;}
.pvtd-prio{font-size:10px;font-weight:700;padding:1px 6px;border-radius:4px;}
.pvtd-prio--HIGH,.pvtd-prio--URGENT{background:#FEF3C7;color:#D97706;}
.pvtd-prio--LOW{background:#EFF6FF;color:#2563EB;}

/* Leer-Zustand */
.pvtd-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:50vh;text-align:center;padding:40px;gap:8px;}
.pvtd-empty-icon{font-size:44px;margin-bottom:6px;}
.pvtd-empty h4{font-size:15px;font-weight:700;color:#0A0326;}
.pvtd-empty p{font-size:13px;color:#A090C0;max-width:220px;line-height:1.5;margin-top:4px;}

/* ══ DETAIL ════════════════════════════════════════════ */
.pvtd-detail-col{
  flex:1;background:#F4F2FB;overflow-y:auto;
  scrollbar-width:thin;scrollbar-color:#DDD5F0 transparent;
}

/* Placeholder */
.pvtd-detail-placeholder{
  display:flex;flex-direction:column;align-items:center;justify-content:center;
  height:100%;text-align:center;padding:40px;gap:10px;
}
.pvtd-ph-icon{width:80px;height:80px;background:#EDE7FE;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:32px;margin-bottom:6px;}
.pvtd-detail-placeholder h4{font-size:15px;font-weight:700;color:#8B7BAA;}
.pvtd-detail-placeholder p{font-size:13px;color:#B8AACC;max-width:200px;line-height:1.5;}

/* Detail Wrapper */
.pvtd-detail-wrap{padding:22px 26px;max-width:780px;}

/* Header-Card (dunkel) */
.pvtd-dh{
  border-radius:14px;padding:22px 24px 20px;margin-bottom:14px;
  background:#0A0326;position:relative;overflow:hidden;
}
.pvtd-dh::before{
  content:'';position:absolute;top:-60px;right:-60px;
  width:180px;height:180px;border-radius:50%;
  background:radial-gradient(circle,rgba(126,59,237,.35) 0%,transparent 65%);
  pointer-events:none;
}
.pvtd-dh--lime::before{background:radial-gradient(circle,rgba(101,163,13,.3) 0%,transparent 65%);}
.pvtd-dh--orange::before{background:radial-gradient(circle,rgba(245,158,11,.25) 0%,transparent 65%);}
.pvtd-dh--grey::before{background:radial-gradient(circle,rgba(100,116,139,.2) 0%,transparent 65%);}

.pvtd-dh-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px;}
.pvtd-dh-nr{font-size:11px;font-weight:700;color:rgba(255,255,255,.3);letter-spacing:.5px;}

/* Status-Badge in Header */
.pvtd-dh-status{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:7px;font-size:12px;font-weight:700;flex-shrink:0;}
.pvtd-dh-status--violet{background:rgba(126,59,237,.3);color:#C4B5FD;}
.pvtd-dh-status--lime{background:rgba(101,163,13,.3);color:#A3E635;}
.pvtd-dh-status--orange{background:rgba(245,158,11,.25);color:#FCD34D;}
.pvtd-dh-status--grey{background:rgba(255,255,255,.1);color:rgba(255,255,255,.45);}

.pvtd-dh-title{font-size:20px;font-weight:800;color:#fff;line-height:1.3;margin-bottom:14px;}
.pvtd-dh-tags{display:flex;flex-wrap:wrap;gap:8px;}

.pvtd-tag{
  display:inline-flex;align-items:center;gap:4px;
  font-size:11px;font-weight:600;padding:3px 10px;border-radius:6px;
  background:rgba(255,255,255,.08);color:rgba(255,255,255,.5);
}
.pvtd-tag--prio{background:rgba(245,158,11,.2);color:#FCD34D;}

/* Nachrichten-Karte */
.pvtd-dcard{
  background:#fff;border-radius:14px;overflow:hidden;
  box-shadow:0 1px 3px rgba(10,3,38,.07),0 6px 20px rgba(126,59,237,.06);
  border:1px solid #EAE4F5;
}
.pvtd-dcard-top{
  display:flex;align-items:center;justify-content:space-between;
  padding:12px 20px;border-bottom:1px solid #EEE8FA;background:#FDFCFF;
}
.pvtd-dcard-label{font-size:10px;font-weight:800;color:#A090C0;text-transform:uppercase;letter-spacing:1px;}
.pvtd-dcard-body{padding:22px 24px;font-size:14px;line-height:1.85;color:#2D1A5A;word-break:break-word;}
.pvtd-dcard-body a{color:#7E3BED;text-decoration:underline;word-break:break-all;}
.pvtd-dcard-body br{display:block;content:'';}

/* Signatur */
.pvtd-sig{border-top:1px dashed #E8E0F5;padding:14px 24px 18px;}
.pvtd-sig-label{
  font-size:9px;font-weight:800;color:#C0B0D8;text-transform:uppercase;letter-spacing:1.5px;
  display:flex;align-items:center;gap:8px;margin-bottom:10px;
}
.pvtd-sig-label::after{content:'';flex:1;height:1px;background:#EEE8FA;}
.pvtd-sig-body{font-size:12px;color:#B0A0C8;line-height:1.75;white-space:pre-line;word-break:break-word;}

/* Loader / Error */
.pvtd-loader{display:flex;align-items:center;justify-content:center;min-height:180px;gap:10px;color:#A090C0;font-size:13px;}
@keyframes pvtd-spin{to{transform:rotate(360deg);}}
.pvtd-spin{width:22px;height:22px;border:2px solid #DDD5F0;border-top-color:#7E3BED;border-radius:50%;animation:pvtd-spin .7s linear infinite;flex-shrink:0;}
.pvtd-detail-error{margin:24px;padding:16px 20px;background:#FEF2F2;border:1px solid #FCA5A5;border-radius:10px;color:#DC2626;font-size:13px;}

/* ══ LOGIN ══════════════════════════════════════════════ */
.pvtd-login-wrap{
  width:100%;min-height:75vh;
  display:flex;align-items:center;justify-content:center;
  padding:48px 20px;background:#F4F2FB;
}
.pvtd-login-box{
  background:#fff;border-radius:20px;padding:42px 40px;
  width:100%;max-width:460px;
  box-shadow:0 2px 4px rgba(10,3,38,.04),0 16px 48px rgba(126,59,237,.12);
  border-top:3px solid #C6FF34;
}
.pvtd-login-top{text-align:center;margin-bottom:28px;}
.pvtd-login-icon{
  width:64px;height:64px;margin:0 auto 18px;border-radius:16px;
  background:linear-gradient(135deg,#7E3BED,#380761);
  display:flex;align-items:center;justify-content:center;font-size:28px;
}
.pvtd-login-title{font-size:22px;font-weight:800;color:#0A0326;margin-bottom:8px;}
.pvtd-login-sub{font-size:14px;color:#7B6FA0;line-height:1.6;}
.pvtd-feature-box{background:#F7F4FD;border:1px solid #E8E0F5;border-radius:12px;padding:14px 16px;margin-bottom:22px;}
.pvtd-feature-title{font-size:12px;font-weight:700;color:#0A0326;margin-bottom:10px;}
.pvtd-feature-list{display:flex;flex-wrap:wrap;gap:6px;}
.pvtd-fchip{font-size:11px;font-weight:700;padding:4px 10px;border-radius:6px;background:#EDE7FE;color:#6D28D9;}
.pvtd-otp-note{background:#F0FDF4;border:1px solid #BBF7D0;border-radius:10px;padding:10px 14px;margin-bottom:18px;display:flex;gap:8px;align-items:center;font-size:13px;color:#065F46;}

/* Felder */
.pvtd-field{margin-bottom:16px;}
.pvtd-field label{display:block;font-size:10px;font-weight:700;color:#7B6FA0;text-transform:uppercase;letter-spacing:1px;margin-bottom:6px;}
.pvtd-field input,.pvtd-field select,.pvtd-field textarea{
  width:100%;padding:11px 14px;border:1.5px solid #E4DDF5;border-radius:10px;
  font-size:14px;color:#0A0326;background:#FDFCFF;outline:none;
  transition:border-color .2s,box-shadow .2s;font-family:inherit;-webkit-appearance:none;
}
.pvtd-field textarea{resize:vertical;min-height:120px;}
.pvtd-field input::placeholder,.pvtd-field textarea::placeholder{color:#C8BEE0;}
.pvtd-field input:focus,.pvtd-field select:focus,.pvtd-field textarea:focus{
  border-color:#7E3BED;background:#fff;box-shadow:0 0 0 3px rgba(126,59,237,.09);
}
#pvtd-code{font-size:28px!important;font-weight:800!important;letter-spacing:10px!important;text-align:center!important;color:#7E3BED!important;padding:14px!important;}

/* Login Buttons */
.pvtd-btn{
  display:block;width:100%;padding:13px 22px;
  background:linear-gradient(135deg,#7E3BED,#380761);
  color:#fff;border:none;border-radius:10px;
  font-family:inherit;font-size:15px;font-weight:700;cursor:pointer;
  margin-bottom:10px;transition:opacity .2s,transform .1s,box-shadow .2s;
  text-align:center;line-height:1.4;box-shadow:0 4px 14px rgba(126,59,237,.2);
}
.pvtd-btn:hover:not(:disabled){opacity:.9;box-shadow:0 6px 20px rgba(126,59,237,.3);}
.pvtd-btn:active:not(:disabled){transform:scale(.985);}
.pvtd-btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none;}
.pvtd-btn--ghost{background:transparent;color:#7E3BED;border:1.5px solid rgba(126,59,237,.22);box-shadow:none;}
.pvtd-btn--ghost:hover:not(:disabled){background:#F7F3FF;border-color:#7E3BED;opacity:1;}

.pvtd-error{font-size:13px;font-weight:600;color:#DC2626;background:#FEF2F2;border:1px solid #FECACA;border-radius:8px;padding:9px 14px;margin-bottom:12px;display:none;line-height:1.45;}
.pvtd-hint{font-size:12px;color:#B0A0C8;text-align:center;margin-top:12px;line-height:1.6;}

/* ══ MODAL ══════════════════════════════════════════════ */
.pvtd-overlay{
  position:fixed;inset:0;background:rgba(10,3,38,.72);
  backdrop-filter:blur(8px);z-index:99999;
  display:flex;align-items:center;justify-content:center;padding:16px;
}
.pvtd-modal{
  background:#fff;border-radius:18px;width:100%;max-width:560px;
  max-height:90vh;overflow-y:auto;
  box-shadow:0 40px 100px rgba(10,3,38,.4);
  scrollbar-width:thin;scrollbar-color:#DDD5F0 transparent;
}

/* Modal Header – dunkel */
.pvtd-modal-header{
  background:#0A0326;border-bottom:3px solid #C6FF34;
  padding:16px 22px;display:flex;align-items:center;justify-content:space-between;
  position:sticky;top:0;z-index:1;border-radius:18px 18px 0 0;
}
.pvtd-modal-header h3{font-size:16px;font-weight:800;color:#fff;}
.pvtd-modal-close{
  background:rgba(255,255,255,.1);border:none;color:rgba(255,255,255,.5);
  width:30px;height:30px;border-radius:50%;font-size:13px;
  display:flex;align-items:center;justify-content:center;cursor:pointer;
  transition:all .15s;font-family:inherit;
}
.pvtd-modal-close:hover{background:rgba(255,255,255,.2);color:#fff;}
.pvtd-modal-body{padding:24px;}

/* Modal Formular */
.pvtd-form-row{display:flex;gap:12px;}
.pvtd-form-row--2>.pvtd-field{flex:1;}
.pvtd-required{color:#EF4444;}
.pvtd-optional{font-size:10px;color:#B0A0C8;font-weight:400;text-transform:none;letter-spacing:0;}

/* File Upload */
.pvtd-file-drop{
  border:1.5px dashed #D8CCEE;border-radius:10px;background:#FDFCFF;
  position:relative;cursor:pointer;transition:all .2s;
}
.pvtd-file-drop:hover,.pvtd-file-drop.drag{border-color:#7E3BED;background:#F5F0FF;}
.pvtd-file-drop input[type="file"]{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%;padding:0!important;border:none!important;background:transparent!important;box-shadow:none!important;}
.pvtd-file-label{padding:20px 16px;display:flex;flex-direction:column;align-items:center;gap:4px;text-align:center;pointer-events:none;}
.pvtd-file-icon{font-size:26px;margin-bottom:2px;}
.pvtd-file-main{font-size:13px;font-weight:700;color:#7E3BED;}
.pvtd-file-types{font-size:11px;color:#A090C0;}
.pvtd-file-selected{font-size:12px;font-weight:600;color:#065F46;background:#F0FDF4;border:1px solid #BBF7D0;border-radius:8px;padding:8px 12px;margin-top:8px;display:flex;align-items:center;gap:6px;}
.pvtd-form-error{font-size:13px;font-weight:600;color:#DC2626;background:#FEF2F2;border:1px solid #FCA5A5;border-radius:8px;padding:9px 14px;line-height:1.4;display:none;margin-top:4px;}
.pvtd-modal-footer{display:flex;justify-content:flex-end;align-items:center;gap:10px;margin-top:20px;padding-top:16px;border-top:1px solid #EEE8FA;}

/* Modal Buttons */
.pvtd-btn-primary{
  display:inline-flex;align-items:center;gap:7px;
  background:linear-gradient(135deg,#7E3BED,#380761);
  color:#fff;border:none;border-radius:9px;padding:11px 22px;
  font-family:inherit;font-size:14px;font-weight:700;cursor:pointer;
  box-shadow:0 4px 14px rgba(126,59,237,.25);transition:all .15s;
}
.pvtd-btn-primary:hover:not(:disabled){opacity:.9;transform:translateY(-1px);}
.pvtd-btn-primary:active:not(:disabled){transform:none;}
.pvtd-btn-primary:disabled{opacity:.5;cursor:not-allowed;}
.pvtd-btn-ghost-sm{
  background:transparent;color:#7E3BED;
  border:1.5px solid rgba(126,59,237,.22);border-radius:9px;
  padding:10px 18px;font-family:inherit;font-size:14px;font-weight:600;
  cursor:pointer;transition:all .15s;
}
.pvtd-btn-ghost-sm:hover{background:#F7F3FF;border-color:#7E3BED;}

/* Erfolg */
.pvtd-success-box{text-align:center;padding:36px 20px;}
.pvtd-success-icon{width:68px;height:68px;background:#F0FDF4;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:30px;margin:0 auto 18px;}
.pvtd-success-box h4{font-size:19px;font-weight:800;color:#0A0326;margin-bottom:8px;}
.pvtd-success-box p{font-size:14px;color:#7B6FA0;margin-bottom:22px;line-height:1.6;}

/* Spinner */
.pvtd-spinner{display:inline-block;width:13px;height:13px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:pvtd-spin .65s linear infinite;vertical-align:middle;margin-left:6px;flex-shrink:0;}

/* ══ RESPONSIVE ════════════════════════════════════════ */
@media(max-width:800px){
  .pvtd-main{flex-direction:column;height:auto;overflow:visible;}
  .pvtd-list-col{width:100%;max-height:42vh;border-right:none;border-bottom:1px solid #EAE4F5;}
  .pvtd-detail-col{min-height:55vh;}
  .pvtd-detail-wrap{padding:16px;}
  .pvtd-stat-pill{display:none;}
}
@media(max-width:500px){
  .pvtd-topbar{padding:0 12px;height:50px;}
  .pvtd-topbar-sep,.pvtd-topbar-email{display:none;}
  .pvtd-btn-new{padding:7px 11px;font-size:12px;}
  .pvtd-btn-logout{display:none;}
  .pvtd-login-box{padding:28px 18px 24px;}
  .pvtd-form-row--2{flex-direction:column;gap:0;}
  .pvtd-modal-footer{flex-direction:column-reverse;}
  .pvtd-btn-primary,.pvtd-btn-ghost-sm{width:100%;justify-content:center;}
  .pvtd-dh-title{font-size:17px;}
}